FAQs

Frequently Asked Questions (FAQs)

1. Why are your prices so competitive?

We pride ourselves on being a pioneer in tech-driven retail flooring, which allows us to optimize our processes and cut unnecessary overhead costs. By leveraging technology and automation, we provide unbeatable prices without compromising on quality.

2. What payment methods do you accept?

We accept all major payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, AMEX, Discover, Union Pay etc.)
• PayPal (including Buy Now, Pay Later if available for the customer)
• Apple Pay
• Google Pay
• Bank Transfers

3. What are your delivery times?

Delivery times vary depending on your location and the product. However, we follow standard turnaround times and provide tracking information once your order is shipped. Customers are welcome to use their own third-party freight or shipping service’s just let us know.

4. Do you offer aftercare services?

Absolutely! We provide comprehensive aftercare services for all flooring purchases. Additionally, we honor the manufacturer’s guarantees and will guide you through the process should you need assistance.

5. Can I collect my order instead of waiting for delivery?

Yes! If you prefer to collect your goods at the earliest convenience, please contact us directly, and we will arrange this for you.

6. Do you offer fitting services?

Currently, our fitting services are UK-wide only. However, we are actively working to expand our partnerships and networks to provide fitting services outside of the UK in the near future.

7. What is your satisfaction guarantee?

We offer a 100% satisfaction guarantee. If you’re not satisfied with your purchase, please contact us, and we’ll work to resolve any issues promptly.

8. Is your customer service available 24/7?

Yes! Our customer service is available 24/7. You can reach us via email or phone, and we aim to respond within 12-24 hours.

9. What is your cancellation and refund policy?

Please note that we do not offer refunds or cancellations, except at our sole discretion. If you wish to request a cancellation or refund, contact us immediately, and we will assess your case individually.

10. What about privacy and terms of service?

• Privacy Policy: We are committed to protecting your data and ensuring your information is used responsibly. For more details, visit our Privacy Policy.
• Terms of Service: All purchases are governed by our standard terms and conditions, including warranty coverage and liability limits. For full details, visit our Terms of Service.

11. How are you eco-friendly?

As an online-first retailer, we are committed to being paperless and reducing carbon emissions wherever possible. We use tech-driven processes to streamline the flooring journey, from browsing to installation. Our focus on automation and efficiency helps minimize our environmental footprint.

If you have more questions, don’t hesitate to get in touch with us. We’re always here to help!